SENIOR PROJECT ASSISTANT - Digital Empowerment Platform

Please note that the deadline is based on Korean Standard Time Zone (KST, UTC+9)

INTRODUCTION TO GGGI

The Global Green Growth Institute (GGGI) is a treaty-based international, inter-governmental organization dedicated to supporting and promoting strong, inclusive and sustainable economic growth in developing countries and emerging economies. To learn more please visit about GGGI web page. 

POSITION SUMMARY

The Senior Project Assistant will support delivering an optimal operation of the web-based Learning Management System (LMS), through day-to-day oversight, technical administration, and users’ technical support. Reporting to the Project Manager, with a dual technical reporting line to the Digital Officer, the position will work closely with project teams and other MEL personnel in the Cote d’Ivoire Office.

The position contributes to GGGI's mission by supporting the project and the country office or the regional office deliver quality LMS services to users and delivery partners.

PURPOSE

This role is primary tasked to be responsible for the day-to-day management of the system, technical administration, and LMS users’ support. The successful candidate will ensure the platform is stable, secure, and effectively meets the needs of the project.

ENGAGEMENT

• Liaise with internal project team, users and implementing partners to record technical issues.
• Analyze, prioritize and solve technical issues in coordination and with support of the LMS service provider.
• Analyze, propose and implement improvements in the LMS for streamlined utilization.
• Support the data collection via the LMS, for monitoring, evaluation and learning purposes.
• Collaborate with Technical Service Unit in HQ to address IT issues as needed.

DELIVERY         

• Provide technical support to LMS users through tutorials and specific training
• Perform routine system checks, updates, and backups of the LMS.
• Manage user accounts, roles, permissions, and course enrollments.
• Identify and resolve LMS-related technical issues to ensure uninterrupted service delivery.
• Monitor system performance, identify bottlenecks, and implement solutions.
• Ensure the security of the LMS in line with organizational IT policies.
• Serve as the first point of contact for all LMS-related support queries from users and administrators.
• Create and maintain clear user guides, FAQs, and tutorials for common tasks.
• Provide support for basic training to instructors and staff on how to use the LMS effectively.
• Assist course creators with the technical setup of courses, including uploading content, configuring activities (quizzes, assignments, certificates), and setting up learning paths.
• Ensure the functional integrity of interactive elements and video embeds.
• Generate and distribute standard reports on course completion, user activity, and assessment results.
• Perform quality assurance testing for new features, themes, and plugins before deployment.
• Create, update and maintain a LMS issues log, accessible to the project team and delivery partners

REQUIREMENTS

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Web Development, Educational Technology, or a related field is required.
• Preferred minimum 3 years of work experience, preferably at least 2 year in web development and/or administration.
• Hands-on experience administering a live LMS in an educational or corporate environment.
• Understanding of web technologies: HTML, CSS, and basic JavaScript.
• Familiarity with Moodle digital learning platform as an administrator or power user.
• Basic knowledge of database concepts (e.g., MySQL, PostgreSQL) and the ability to run simple queries.
• Proficiency in business English, sufficient to comprehend complex details and instructions, communicate clearly, and write reports.
• Understanding of green economy and digital transition concepts
• Strong problem-solving skills and a logical approach to troubleshooting.

Functional

• Good interpersonal skills, chiefly proactive listening, incorporation of various ideas, and diplomatic communication.
• Strong analytical skills to distill results and key learnings from project documents and interactions
• Ability to work independently (with and without guidance) across workstreams and willingness to collaborate across teams
• Attention to and appreciation for detail and contextual background.
• Ability to communicate complex ideas or situations clearly.
• Strong analytical skills to distill results and key learnings from project documents and interactions.
• Ability to prioritize what matters most for the common goal.
• Willingness to work outside of one’s own time zone work hours occasionally
• Willingness to travel within and outside of the country, including rural, low-resource areas.

Corporate

• Understands and actively supports GGGI's mission, vision, and values.
• Promotes the optimum use of public resources.
• Promotes an organizational culture of trust, transparency, respect, and partnership.
• Approaches tasks with boldness and a solution-oriented mindset

Understands that words and behaviors matter and uses them respectfully and strategically.

WORKING CONDITIONS

The Senior Assistant is a National Position at X5 grade level in GGGI’s national salary scale. The salary range for the position starts at USD 19,122 per annum depending on qualifications and experience. GGGI provides 15% of base salary towards retirement plan/long-term savings, 27 days of annual leave, and private health insurance that covers dental and vision. GGGI is committed to providing a work environment that is sufficiently flexible to accommodate diverse life-cycle challenges and assist Staff members to achieve a better balance between work and personal/family commitments, thus ensuring high performance, long-term productivity, and well-being of Staff members.